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ABOUT Berry Chiswick

You can get in touch with us at Berry Chiswick by giving us a call.

Meet the team

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Peter Johnson

Head of Business

Darren Harness

General Sales Manager

Ashley Slaughter

New Cars Sales Manager

Stephen McCann

Approved Used Car Sales Manager

Tim Cowper

Business Manager

Nigel Bennett

Sales Executive

Sam Ghalachyan

Sales Executive

Surinder Sidhu

Sales Executive

Ryan Coleman

Sales Executive

Paul Watton

Sales Executive

Chris Hitchen

Sales Executive

Syed Hussain

Sales Executive

Laila Elsi

Sales Executive

Charie Sandstorm

Product Genius

Philip White

Sales Manager (Shield Drive)

Ash Bhamra

Sales Executive

Ayyoub Mrimou

Sales Executive

Andy Ringer

Sales Executive

David Coleman

Aftersales Manager

Bob Sharples

Service Manager

Julie Beckett

Bodyshop Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above good service

Service

Overcharged. Online prices are a sham. Charged almost double online price for vehicle inspection and 25 per cent extra for standard oil and filters service.

Service

Kept well informed on progress, excellent service.

Service

When I tried to call in response to email advising of MOT requirement neither telephone nor email was answered. When I finally did get through after 2 weeks there was a problem to fit me in!

Service

Work was done quickly and too specification.

Service

Fast efficient

Service

I cannot give full start to the customer service received. The customer after-care/repair team was not as great... cold welcome, robotic...

Service

The service manager is perfect The actual service is poor as I asked to fix my problem that my car is pulling left during braking. No one fix my problem for 9 month now.

Service

Friendly, knowledgeable & informative personnel. Although, the car wasn't cleaned (area wasn't in use but, said Ed could bring it back any time to have this done).

Service

Nothing is to much to ask. By the way, I love your coffee.

Service

Well handled through all stages and car returned spotlessly clean.

Service

I booked a service to replace the front brakes but they didn't have them on the booked date despite booking 3 weeks in advance. They kept my car without my consent for extra day, light not reset, no service stamp, breaks squeaking and car not washed

Service

I will not be getting either of my BMWs serviced there again and I plan to add to the rest of the terrible reviews on google soon.

Service

I was told I need completely new breaks when the computer in the said I only need new pads. When I took my car to a different garage they said I've got 25000km left on the discs and front pads.

Service

My car went into bmw , I practically had to arrange my own courtesy car , which should be done for you

Service

Overall very poor customer service. Also, I had bought a five-year service pack when I got the car and was then told that this brake fluid service was not covered as only one was allowed in the 5-year term so the original service pack was mis-sold.

Service

I fond my service advisor friendly and helpful. The work seems to have been done satisfactorily. The drawbacks are that Berry Chiswick is difficult to contact on the phone: often left on hold for long periods, and difficult to get to without car.

Service

Again used you before and it was ok, disappointed with the customer service side of the experience.

Service

Good communication

Service

Park Lane always clean my car. Berry didn't.

Service

Long story but from start to finish and after sales has been a joke. Been a bmw customer for 10 years and never been let down like this

Service

Health check done on the car and recommended, but have to go elsewhere for tyres to be fitted before taking in for annual service and MOT. Why can't they be fitted by BMW?

Service

The last 3 or 4 times I have used Berry, nobody ever answers the phone in the service department.

Service

The car is now safe to drive.

Service

The work required cost more than £1100 and the explanation given was quite technical and not completely convincing. I`m not sure that I got good value for money.

Service

8.5 hours for a brake fluid service, I arrived at 8.15am to make an early start and quick turnaround. After all that time the car hadn't been washed. I could not get any progress report as Berry do not answer the telephone.

Service

Not the best. Not able to get in contact with staff. No answer regarding grease stain/mark on seat and door handle. Unsure the work was carried out when I went to collect the car. Call not returned. Eventually had to go back again to have the stains

Service

My car was kept for service all day from 10.00 am. After me calling the place around 4.00 pm , I was told to come and collect the car at 5.30pm. It wasn't even washed!!! I was told that they didn't have the time to do it! I left with dirty car!

Service

The service I received was very good, David Coleman was very helpful as always, however I visited over 4 weeks ago and was told I would be called after receiving authorisation from BMW for an alloy wheel replacement under warranty.....still waiting

Service

service experience. can't reach anybody. promised for calls to be returned were not fulfilled.

Service

I am embarrassed for BMW that it thinks it is acceptable for a main dealer to use dishonest practices to sell brand new cars with second hand alloys/tires and after market reverse cameras. I may bump this up depending on the outcome of the complaint

Service

I couldn't make a booking on the phone as the receptionists don't appear to give messages to the service agents, and they don't call back, so I booked online. On the day I could not get through on the phone to find out if the car was ready.

Service

end result with Berry was sorted out, but I had to involve the Business Manager to get an issue resolved as the sales person did not deal with situations. The situations could have all been avoided. Business Manager very good

Service

Waiting on phone, no feedback, make you wait on pick up. Overall, dreadful service.

Service

My car was booked in to sort an intermittent rattle behind the passenger side dashboard. This took three days to rectify - far too long, especially given that addressing it (I was told) simply involved packing the area behind the dashboard with foam.

Service

Attention to detail and good attitude.

Service

Seating area was uncomfortable and waiting longer than necessary

Service

Always gone above and beyond

Service

Worst BMW experience in my life. The car reported a fault needing urgent attention. The dealer was so busy, said would attend to the car a month from the time of call. Had to have BMW Emergency tow the car, only then the car was diagnosed.

Service

not at all friendly after sales services and also raised concerned using email to customer service email but never got any response.

Service

As above

Service

very unprofessional and poor service. Sent a recovery vehicle to pick up car from Berry Chiswick. Service team not aware if car had been picked up. Confirmed they still have it while receptionist confirmed it was picked up by recovery vehicle.

Service

The car windscreen was not cleaned and the mark on the passenger seat was not removed

Service

Sid was great.

Sales

Motablility car deliverd to adaption company and back to BMW with no fuss and ready to collect after coming back from holiday.

Sales

Tony Lewis was fantastic and a pleasure to deal with.

Sales

Very happy, although there were a few questions which slipped through the net. (Also, concerning the website, I was unable to save my car configuration and I was not able to get one from the showroom.)

Sales

The whole customer experience process was done very well and I really appreciated the help, and patience!

Sales

Stefan Loots knowledge, patience, eye for detail and knowing his customers is a breath of fresh air compared to others. Charlie is a gentleman who understands what the customer wants and knowledgeable of which he shares with his customers

Sales

Fantastic five-star

Sales

We were looked after and kept informed by all members off staff but especially by Sam Ghalachyan,who maintained a regular communications update and had a personal approach.

Sales

The only reason I have chosen this rating is because I haven't collected the car yet. And, while on the subject, I do not appreciate being hassled complete this survey before I have the collected the car!

Sales

Simply because the staffs were so helpful, knowledgeable and friendly. especially the gentleman GARETH ROBERTS.

Sales

Iain James did a fine job

Sales

Excellent service and caring advice about my needs...

Sales

Salesman, Sam Ghalachyan, was well informed and tried his best to answer very specific questions of mine. He knew I was detail oriented and made sure the car was well prepped.

Sales

Awesome

Sales

Staff always polite, offer tea or coffee, return calls