No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
very good customer service, thank you Linda.
Sidelight fault not repaired in the 3 days, this was't communicated with us , we were under assumption it would be finished on Thursday. Replaced back tyre had different pressure to other back tyre and was still covered in white residue.
As explained above.
Everything I mentioned above. Had to ask to speak with the manager, I think his name Steve. First person that was helping me said she would call me the next day at 12.. no call I called and was told I would receive a call at 1 no call....
I was told incorrect info on the phone which meant I had to leave my car an extra day as the correct part had not been ordered. When I returned for the car - I was then left waiting for 20 mins before being served and had to chase myself.
The service simply wasn't completed - a service can be either right or wrong. I am now inconvenienced to have to come to you and wait for someone to be available.
Nick, the service agent was very helpful and provided all information and kept me updated throughout the day. Car was ready on arrival at the service centre and the bill explained in full detail to me. Service agent also fitted new rear wiper.
Service was good, but communication should have been better. On initial booking in the response of the service rep should include working with the customer to solve the problem. On this occasion the attitude appeared very much that it was my problem.
I was told to wait in waiting area, and no one came back to see me, until the end. I know we can help ourselves to tea and coffee, but a visit by your person is always good.
Car was not cleaned.
They were prepared to take the car, they got me to the nearest train station and they reported their findings on regular basis. One of the better Chiswick BMW service experiences I have had!
Excellent service, friendly staff
There was a mix up of cars and I was given the details of a car that appeared to need a lot of expensive work over the phone. I felt that this was a mistake and the problem was quickly resolved and the correct work was carried out on my car..
Lovely friendly staff, really quick service, car presented back cleaned and spotless.
Was needed overnight again No prior notice No replacement car Further recall with no notice Had to wait nearly 2 months to get seen
The employee who handle my car is very good and i am happy with his service but my experience with the car not happy at all
I left the car for an MOT and I collected it with the window motor broken. BMW say it is not their fault. I asked the centre to take responsibility and to take my car back to be fixed. I will see if the centre will accept it in 2 weeks time.
Car was due to be checked same day and it took two days
My (Fastlane) service went overtime and I had to ask if everything was completed as I had to go. The car hadn't been detailed so I drove away feeling a little overwhelmed at paying a premium for the service, being late and not getting the valet perk.
As above good service
Overcharged. Online prices are a sham. Charged almost double online price for vehicle inspection and 25 per cent extra for standard oil and filters service.
Kept well informed on progress, excellent service.
When I tried to call in response to email advising of MOT requirement neither telephone nor email was answered. When I finally did get through after 2 weeks there was a problem to fit me in!
Work was done quickly and too specification.
I cannot give full start to the customer service received. The customer after-care/repair team was not as great... cold welcome, robotic...
The service manager is perfect The actual service is poor as I asked to fix my problem that my car is pulling left during braking. No one fix my problem for 9 month now.
Friendly, knowledgeable & informative personnel. Although, the car wasn't cleaned (area wasn't in use but, said Ed could bring it back any time to have this done).
Nothing is to much to ask. By the way, I love your coffee.
Well handled through all stages and car returned spotlessly clean.
I booked a service to replace the front brakes but they didn't have them on the booked date despite booking 3 weeks in advance. They kept my car without my consent for extra day, light not reset, no service stamp, breaks squeaking and car not washed
I was told I need completely new breaks when the computer in the said I only need new pads. When I took my car to a different garage they said I've got 25000km left on the discs and front pads.
I will not be getting either of my BMWs serviced there again and I plan to add to the rest of the terrible reviews on google soon.
My car went into bmw , I practically had to arrange my own courtesy car , which should be done for you
Overall very poor customer service. Also, I had bought a five-year service pack when I got the car and was then told that this brake fluid service was not covered as only one was allowed in the 5-year term so the original service pack was mis-sold.
Again used you before and it was ok, disappointed with the customer service side of the experience.
I fond my service advisor friendly and helpful. The work seems to have been done satisfactorily. The drawbacks are that Berry Chiswick is difficult to contact on the phone: often left on hold for long periods, and difficult to get to without car.
Park Lane always clean my car. Berry didn't.
Long story but from start to finish and after sales has been a joke. Been a bmw customer for 10 years and never been let down like this
Really good customer service
Berry Chiswick is an excellent centre. All the staff are polite and helpful at all times. Sam kept me informed with regular updates of the vehicle's status and Sid was patient with the handover of the vehicle. Reception staff always happy too.
Not happy at all with there customer service
Nigel Bennett the sale executive advised me to purchase the M model of the 5 series which proved to be good advice. The sports seats are particularly comfortable and the sale was completed in a very efficient and timely manner.
Ryan Coleman, the sales executive expert in Motability, was very knowledgeable and really efficient. He reiterated his availability for any clarification after delivery of the car. The personalised video message post-purchase is a nice touch from BMW
Everything went smoothly from the day I brought the car to the day I collected it. I dealt with Sam Galachyan at BMW Berry's on the Great West Road and he was very helpful. Any questions I had he always responded quickly.
You went above and beyond to meet my expectation and exceeding them
Sid was great.
Motablility car deliverd to adaption company and back to BMW with no fuss and ready to collect after coming back from holiday.
Tony Lewis was fantastic and a pleasure to deal with.
Uncomfortable with the purchase and really thinking to reject the car
Very happy, although there were a few questions which slipped through the net. (Also, concerning the website, I was unable to save my car configuration and I was not able to get one from the showroom.)
The whole customer experience process was done very well and I really appreciated the help, and patience!
Stefan Loots knowledge, patience, eye for detail and knowing his customers is a breath of fresh air compared to others. Charlie is a gentleman who understands what the customer wants and knowledgeable of which he shares with his customers
We were looked after and kept informed by all members off staff but especially by Sam Ghalachyan,who maintained a regular communications update and had a personal approach.
The only reason I have chosen this rating is because I haven't collected the car yet. And, while on the subject, I do not appreciate being hassled complete this survey before I have the collected the car!
Simply because the staffs were so helpful, knowledgeable and friendly. especially the gentleman GARETH ROBERTS.
Iain James did a fine job
Excellent service and caring advice about my needs...